Terms of Service

You must be at least 18 years old and able to form a binding contract. The Platform is intended for users in the United States. The Firm is licensed only in Texas and Illinois; see the jurisdiction section and your Representation Agreement for limits.

• Phase I provides general legal information only. It is not legal advice, does not create an attorney-client relationship, and is not privileged.
• Phase II provides AI-assisted legal services within a signed representation agreement, including attorney-reviewed documents.
• Phase III is a one-time paid consultation.

The Platform is not a substitute for advice from a licensed attorney about your specific situation in Phase I, and is not an emergency service. If you have an urgent legal deadline or emergency, seek appropriate help immediately.

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

The Firm practices law only where its attorneys are licensed (Texas and Illinois). Information provided for other jurisdictions is general in nature, and you may need local counsel. Nothing on the Platform is an offer to practice law where the Firm is not authorized.

By starting a Phase II subscription, you authorize recurring and usage-based charges as follows. Full detail is in the Billing & Refund Disclosure, which is incorporated here.

1. Subscription. A recurring fee of $9.99/month, charged in advance, which automatically renews each month until cancelled.
2. Automatic usage top-ups. When your cumulative metered usage since your last top-up reaches $4.75, you authorize an automatic one-time charge of $8.50 to your payment method on file. This can recur within a billing period whenever the threshold is reached.
3. Spending limit. You set a pre-approved monthly cap on automatic top-ups (default $25/month). If a top-up would exceed it, automatic charging pauses and AI features pause until you raise the cap or the next month begins.
4. Pause on failed payment. If a charge is declined, AI features pause until payment succeeds.
5. Payment processor. Payments are processed by Stripe. You authorize us and Stripe to store your payment method and charge fees as they become due.
6. Price changes. We may change prices and top-up parameters prospectively with reasonable notice.
7. Taxes. Stated prices may not include applicable taxes, which you are responsible for where required.

• You may cancel at any time through the Platform or by contacting us.
• Cancellation stops future automatic renewals. You keep access through the end of the period you have already paid for.
• All fees are non-refundable, and we do not prorate partial periods, except where a refund is required by law.
• Cancellation true-up: When you cancel, you authorize a final charge for any metered usage you have already incurred that has not yet been charged.
• Data after cancellation: Your interactive access ends after the paid period, but the Firm retains your client file under its retention policy — generally at least five years. Export anything you want to keep before your access ends.

Documents generated on the Platform are drafts. Pre-approval drafts are watermarked/labeled and must not be filed, signed, served, or relied upon until a licensed attorney approves them. The Firm targets attorney review within 48 hours for eligible matters but does not guarantee any specific turnaround. No outcome is guaranteed.

You agree not to:

• Use the Platform for any unlawful purpose, or to plan or further any crime or fraud
• Provide false information or impersonate another person
• Seek to use the service for matters the Firm has not agreed to handle
• Upload content you have no right to share
• Attempt to access other users' data or breach security
• Scrape, reverse engineer, or misuse the Platform or its AI
• Resell or provide the service to third parties
• Upload malware

We may suspend or terminate access for violations.

You retain ownership of the information and documents you provide. You grant the Firm a limited license to use, store, process, and transmit your content solely to provide the services, including through the service providers described in the Privacy Policy. Documents the Firm prepares and delivers to you are yours to use for your matter.

The Platform relies on third-party providers (AI, hosting/storage, payments, email). Their availability and performance are outside our control. We are not responsible for third-party acts or omissions beyond our reasonable control.

Except for the professional duties the Firm owes its Phase II clients under applicable law and the Texas Disciplinary Rules of Professional Conduct, the Platform is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that AI output will be accurate or complete.

Nothing in this section disclaims, limits, or waives any duty or liability that cannot be disclaimed under applicable law or the Texas Disciplinary Rules.

To the maximum extent permitted by law, and except for the Firm's professional liability to its clients for legal services (including legal malpractice), liability that cannot be limited under Tex. Disciplinary R. 1.08(g), and our indemnification obligations:

• The Firm will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data, arising from your use of the Platform; and
• The Firm's total aggregate liability for the Platform/technology (as distinct from legal-services liability) will not exceed the greater of the amounts you paid in the twelve months before the claim or $100.

You agree to indemnify and hold the Firm harmless from claims arising out of your misuse of the Platform, your violation of these Terms or law, or content you upload that you had no right to share — except to the extent caused by the Firm's own wrongdoing.

Please read carefully. Except as stated below, you and the Firm agree that disputes arising out of or relating to the Platform, these Terms, the Firm's services, or fees — including legal-malpractice and fee disputes — will be resolved by final and binding arbitration on an individual basis, seated in Texas, under the Federal Arbitration Act.

Arbitration means you waive your right to a judge or jury trial and most rights to appeal. This changes only the forum; it does not cap, reduce, or waive the Firm's substantive liability (including for legal malpractice). You may, and are encouraged to, consult an independent attorney before agreeing.

This section does not apply to, and does not waive:

• Your right to file a grievance with the State Bar of Texas
• Any claim that by law cannot be arbitrated
• Small-claims matters
• Requests for emergency or injunctive relief

These Terms are governed by the laws of the State of Texas. For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in Texas.

We may update these Terms prospectively. Material changes will be communicated through the Platform or by email. For Phase II clients, material changes affecting the engagement will be presented for acceptance.

We may suspend or terminate your access for violation of these Terms or as required by our professional obligations. Sections that by their nature should survive (including user content, warranties, liability, and governing law) survive termination.

Crawford Law PLLC · Texas Bar #24148908 · www.instant-attorney.com